Refund policy

At Critter Chaos Co., we want your critter gear to arrive just right — soft, wearable, and full of cute chaos energy.

Because each item is made to order, we do not offer refunds for change-of-mind purchases, buyer’s remorse, or ordering the wrong size. Please check the size chart carefully before placing your order.

That said, if something arrives incorrectly, damaged, or defective, we’ll do our best to make it right.

We offer refunds or replacements for:

• Items that were sent incorrectly

• Damaged products

• Defective printing or production issues

Refund requests must be made within 30 days of the purchase date.

To request a refund, please contact us at Supportcritterchaosco@gmail.com with your order number, a brief description of the issue, and clear photos of the item if it arrived damaged or defective.

This Refund Policy may be updated at any time without prior notice. For the most current version, please contact us at Supportcritterchaosco@gmail.com.

To keep your critter gear looking its best, please follow the washing and care instructions provided with your purchase. A little care helps the chaos last longer.