Shipping policy

At Critter Chaos Co., we want your critter gear to make its way to you safely, securely, and without too much mailbox suspense.

Free Shipping

We offer free shipping on orders over $85.

Order Processing

Orders are typically processed and shipped within 3–5 business days after your order is placed.

Processing times may vary during peak periods, holidays, new product launches, or other high-chaos moments.

Shipping & Delivery

Once your order has shipped, most orders arrive within 3–5 business days.

In general, most orders arrive within 7 days after shipping, depending on your location, shipping method, and carrier conditions.

Order Updates

Tracking information will be provided once your order has shipped, so you can follow your critter gear on its journey from our chaos den to your doorstep.

Secure Checkout

All payments are processed through a safe, secure, and encrypted checkout system.

Delivery Delays

Please note that delivery times are estimates and may be impacted by carrier delays, weather conditions, holidays, incorrect shipping addresses, or other factors outside our control.

If your order seems unusually delayed, please contact us at Supportcritterchaosco@gmail.com with your order number, and we’ll be happy to help.